SceneNote is a product of Visual Tone (Pty) Ltd, a company registered in South Africa.
Last updated: September 2026
If SceneNote is not right for you, write to info@visual-tone.com within 14 days of a payment and we will refund that payment in full. You do not have to give a reason.
This applies to your first payment and to any renewal. Refunds go back to the card or account you paid with, through Dodo Payments, who sell SceneNote subscriptions as merchant of record. It usually takes a few working days to appear, depending on your bank.
Email info@visual-tone.com from the address on your account, and say that you would like a refund. That is the whole process. We will confirm by email once it is done.
You can cancel at any time from your account. Cancelling stops the next renewal and you keep full use until the end of the period you have already paid for. If you would also like that last payment back and you are inside 14 days of it, ask us and we will refund it.
A refund does not delete anything straight away. Your account returns to the free tier and follows the free tier's rules, which give you 30 days before any uploaded media is removed, and a further week with a private download link before it actually goes. Your notes, replies, drawings and exports are never deleted, whatever happens to the media.
This guarantee is offered in addition to your legal rights, and does not replace them. If you are a consumer in the European Union or the United Kingdom you have a statutory right to withdraw from a distance contract within 14 days. If you are in South Africa you have rights under the Consumer Protection Act. Nothing here limits either.
Visual Tone (Pty) Ltd
info@visual-tone.com