SceneNote is a product of Visual Tone (Pty) Ltd, a company registered in South Africa.
Last updated: 11 October 2026
If SceneNote is not right for you, write to info@visual-tone.com within 14 days of a payment and we will refund that payment in full. You do not have to give a reason.
This applies to your first payment and to any renewal. Refunds go back to the card or account you paid with, through Dodo Payments, who sell SceneNote subscriptions as merchant of record. They usually take a few working days to appear, depending on your bank.
Email info@visual-tone.com from the address on your account and say that you would like a refund. We will confirm by email once it is done.
You can cancel at any time from your account. Cancelling stops the next renewal and you keep full use until the end of the period you have paid for. If you would also like that last payment back and you are within 14 days of it, ask us and we will refund it.
A refund does not delete anything immediately. Your account returns to the free tier and follows its rules: you have 30 days before any project with uploaded media expires, and it is deleted in full 14 days after that unless you resubscribe.
This guarantee is offered in addition to your legal rights and does not replace them. Consumers in the European Union or the United Kingdom have a statutory right to withdraw from a distance contract within 14 days. Consumers in South Africa have rights under the Consumer Protection Act. Nothing here limits either.
Visual Tone (Pty) Ltd
info@visual-tone.com